What happens after a refund
Know what changes after refunding and what stays available for support history.
Refunding should not erase the story of an order. Zwely keeps the record visible so you can still understand the buyer, product, amount, delivery state, and license context later.
The money movement itself is handled by Stripe. Zwely updates the commerce record and uses the refund state in reporting and license validation.
After the refund
The order remains visible
Refunded orders stay in Zwely so you keep a complete support and accounting history. That makes it easier to answer future buyer questions without digging through Stripe first.
License validation changes
A refunded order no longer returns a valid license validation status. This helps prevent refunded software purchases from continuing to validate as active.
Analytics reflect refund impact
Revenue and refund metrics update so account and product analytics show the effect of refunds. You can still see that the order happened, but the financial picture changes.
Stripe handles money movement
Stripe manages the payment reversal and timing of funds returning to the buyer. If a buyer asks when the money will land, Stripe timing and the buyer's bank are usually the relevant pieces.
Good to know
- Do not delete external records just because a refund happened. The order history is still useful.