Manage sales and customers · 4 min read

View and manage orders

Use Orders as the support and operations record for each checkout.

The Orders page is where you go when you need to answer “what happened with this purchase?” It brings together the buyer, product, amount, status, discount, delivery, and license context.

For day-to-day support, start with the order before jumping into Stripe or exports. It usually has the practical details you need first.

Before you start

  • You need at least one checkout or free claim before order history appears.

Find the order context

  1. 01

    Start with the order summary

    The top of Orders gives you the pulse: total sales, order count, refunds, and license or delivery activity. It is a quick way to spot whether today looks normal.

    Cropped screenshot of the order summary metrics.
  2. 02

    Use the order list for triage

    Scan the customer, product, status, amount, and date. Open anything that needs a refund, delivery check, support answer, or license review.

    Cropped screenshot of the orders table rows.
  3. 03

    Open the full order record

    The detail page gives you the full story in one place: payment, fee, discount, product, delivery, customer, and license context.

    Cropped screenshot of the order detail panels.
  4. 04

    Do support from the detail page

    When a buyer asks for help, start from their order. You can see what they bought, what Zwely delivered, and whether the issue is payment, file access, license assignment, or refund state.

Good to know

  • Zwely never shows raw card details in order views.